QPA Terms and Conditions
Our Terms
By agreeing to these Terms and Conditions (Terms of Business) and signing up as a client, you agree to be legally bound by them, including those incorporated by reference.
Please read these terms carefully. If you do not accept the Terms and Conditions stated here without modification, you may not use our services.
QPA Virtual Assistants Ltd (The Company), may revise these Terms and Conditions at any time by updating this page. You should visit this page periodically to review them because they are binding on you.
In these Terms and Conditions, "QPA Virtual Assistants Ltd”, and all services related to it, including text, images, photographs, user interface, "look" and "feel", data and other content included in it from time-to-time (including, without limitation, the selection, coordination, and arrangement of such content) are referred to as the "Website", "Service/s" and/or “Owner”.
In these Terms and Conditions, any mention of “we,” “us,” “our,” or “owner” refers to the QPA Virtual Assistants Ltd. When we refer to "in writing", this includes e-mail.
1. Information About Us
1.1 Company Information. QPA Virtual Assistants Ltd (Registered in England - Company Number 12920855)
1.2 Registered Office Address. 7 Bell Yard, London, WC2A 2JR
1.3 Our Website: qpas.co.uk
2. The Agreement
2.1 You confirm that you have written authority to bind any business or company on whose behalf you act to use our service.
2.2 This agreement and our privacy policy constitutes the entire agreement between us and supersedes any previous agreement both written and spoken.
3. Our Service
3.1 Registered Office Address (ROA). Our address (when ordered and paid for) may be used as your company’s official address (Registered Office Address) with Companies House only. Mail (Official UK Government – Official Mail for short) received that is addressed to the company will be forwarded to you free of charge. Official mail includes (but not limited to) mail received directly from Companies House, HM Revenue & Customs, HM Courts & Tribunals Service, and the Intellectual Property Office.
3.1.1 Mail received by third parties of UK Governments such as debt collectors for HMRC are not accepted as this is considered as business mail.
3.1.2 Mail received from local governments such as, but not limited to, local councils, local police/authorities and Trading Standards is considered business mail.
3.2 Director Service Address (DSA) Add-on. Director Service Address (DSA) Add-on. Our address (when purchased with the Registered Office Address package) may be used as officers’ correspondence address on Companies House. Mail received (official mail) addressed to the officers will be handled free of charge. Directors Service Address covers all officers of the company (Directors, Shareholders, PSC’s and Secretaries). The price for this service is £20.00 (incl. VAT) when purchased separately from the Registered Office Address.
3.3 Virtual Business Address (VBA). Our address may be used as a virtual trading address (when ordered and paid for) for your company. Our address can be used on your website, for banking, and stationery as your business correspondence address. See Section 6 for exceptions.
3.4 Telephone Answering Service (TAS). When ordered and paid for, we will provide you with a London (0203), phone number which you can use as your business phone number or divert calls to. Calls will be answered by our staff in your company name with messages being sent to you via email. Calls will be answered Monday to Friday, 9:00am to 5.25pm, excluding bank holidays.
3.5 Permissions/usage of any of services are granted upon the activation of the appropriate service. This will be listed as “Active” on your online account.
4. Service Level Agreements
4.1 Postal Deposit. A postal deposit of £20.00 for UK forwarding or £50.00 for overseas forwarding is required and will be used to forward your mail and any handling fees payable.
4.1.1 When your postal deposit drops below £5 (for UK forwarding) or below £7 (for overseas forwarding), we will ask for you to top it up. If not received and your deposit is spent, your account will be placed on “Hold Deposit”.
4.1.2 When on Hold Deposit and business mail is received, it will be held for a maximum 7 days. If a postal deposit top up is not received within 7 days from our notification email, all other services will be suspended. Business letters received will be returned to sender and non-returnable business letters and parcels will be disposed of.
4.1.3 Some services require a postal deposit that is automatically added to new orders. If you decide to not the pay postal deposit as required, you will be automatically assigned to scan and upload of your business mail. All non-scannable items require top-up of postal deposit.
4.1.4 If your postal deposit has fallen below £0, your active services will be suspended until the balance is settled. This also includes expired services.
4.2 Only one Mailing Preference setting can be applied per account, not per company/service.
4.2.1 Should you wish to combine or separate multiple accounts; an admin fee will be charged.
4.3 Official UK Government Mail Handling. By default, we will open, scan, and upload your mail to you at no cost. You may change your mailing preferences through your online account, to post or have it ready for collection without any additional charges.
4.4 Business Mail Handling. Mail forwarding is charged at the cost of postage plus £0.50 per item of mail. A postal deposit will be required to cover all mail forwarding. Mail will not be forwarded if a deposit has not been provided or has insufficient funds to cover costs. We offer free scanning of your business mail if you change your preferences through your online control panel.
4.4.1 Pin numbers are scanned unrevealed. To have your pin revealed, please request the original letter to be forwarded. If you prefer the pin to be revealed and scanned, please contact the Mail Department.
4.5 If Business mail is received, and you only have the Registered Office Address services, we will request for you to add the additional service of Virtual Business Address. If not purchased within 7 days, all business letters received will be returned to sender where possible, non-returnable business letters will be securely destroyed and parcels disposed of.
4.6 Original Mail Requests. When mail is scanned and you require a hard copy, you will need to request this within 2 weeks of the original upload date through your admin control panel. All originals will be sent within 2 weeks from the request date. If a hard copy has not been requested within 2 weeks of delivery, mail will be securely destroyed.
4.7 International Mail. International mail is sent twice a week. Cheques, bank cards, card readers and PINs are sent via tracked and signed if possible.
4.8 Mail collection. We offer free official and business mail collection from our offices in London W1W and London WC2. Mail must be collected within 1 month from receiving the notification. Letters not collected within 1 month will be returned to sender, non-returnable letters will be securely destroyed, and parcels disposed of.
4.8.1 Parcel Handling. All parcels from collectable addresses must be collected within 1 week. Any parcels not collected within 7 days from our notification email will be disposed of. A £5 handling fee will be charged.
4.9 Parcels. Parcels are accepted within our business mail service at London W1W and London WC2.
4.10 Please note the following for Parcel Handling:
All parcels must be addressed to the business/company name.
Unlimited parcels accepted – each parcel must be under 3kg and no larger than a standard shoebox (approx. 35cm x 25cm x 13cm).
Following the mail preferences on your account, parcels will be forwarded to your mailing address, or you will be asked to arrange collection (in person or by a courier).
Goods are not insured whilst on our premises.
Regular parcels handling fees:
Collection £5 per parcel.
Forwarding £5 per parcel + postal charges.
4.10.1 Large Parcels. Parcels larger than a standard shoebox size and/or heavier that 3kg will not be accepted. Should we be unable to refuse a large parcel (for example, if dropped by a courier without our consent), we will charge a £10 handling fee per parcel, and it will have to be collected from our Ipswich Head Office (Princes Street, IP1 1RJ) within 7 days. No oversized parcel collection will be available from London. Oversized/overweight parcels delivered to Edinburgh, must be arranged for collection.
4.10.2 Unwanted Parcels/Mail (active clients). When mail, for example, is not included in the services, are sent/delivered by mistake, from Royal Mail or Couriers, we will notify clients and discuss forwarding options. Please note, if no response is received within 7 days from the notification email, letters, where possible, will be returned to sender. Non-returnable letters will be securely destroyed, and parcels will be disposed of, and a £5 handling fee will be charged. The above list of situations is not exhaustive.
4.10.3 Unwanted Parcels (expired clients). When parcels, for example, not included in the services are sent/delivered by mistake by Royal Mail/Couriers, we will attempt to refuse it. If delivered, letters, where possible, will be returned to sender. Non-returnable letters will be securely destroyed, and parcels will be disposed of, and a £5 handling fee will be charged. The above list of situations is not exhaustive.
4.11 Telephone Answering Service. All calls will be taken under the guise of your company name unless specified to be different. All calls will be answered with a specific greeting as set by us. No further information/script will be offered to the caller.
4.11.1 Limited details will be taken from the caller to allow for a quick turnaround. This will usually include contact information and the subject regarding the call. We will not take any extra information such as reference numbers. The details taken will be emailed to you shortly after the call taken.
4.11.2 It is your responsibility to contact your clients in a timely manner after the details has been forwarded to you. Should we notice non-compliance, we will attempt to contact you reminding you of your requirements.
4.11.3 Should there be repeat offenses such as complaints or questionable activity, we will always endeavour to contact you to clarify the situation. However, should this not be adhered to, we reserve the right to suspend/terminate your account with immediate effect.
4.11.4 If we believe that your company may be performing any illegal activities, we may report and pass on your details to an investigative body. We also reserve the right to further advise your customers of their rights. You will not be notified of this nor provided details of this.
4.11.5 We reserve the right to divulge that we are only a telephone answering service provider for you. You will not be notified of this nor provided details of this.
4.11.6 It is your responsibility that we have the correct contact information for you to receive your messages. We will not accept Automatic Replies as notice of change in information.
4.11.7 We reserve the right to change/amend part of your service during your active service with us. You will usually be notified if this happens.
4.11.8 If you do not renew your service before its expiration date, your number may be reused as necessary.
4.12 Formations. All formations received before 4pm on any working day will be submitted to Companies House for incorporation on the same day. The turnaround time for incorporations is usually 24 hours, however Companies House may take longer than this. For companies including corporate officers, bespoke articles or require additional permission for special terms, the turnaround time is minimum of 48 hours, however, this may be quicker.
4.12.1 Formations are not subject to be reviewed by our team. Should we notice any errors, we will endeavour to contact you to correct this however these may be submitted to Companies House with the errors in place. We do not accept any responsibility for any inaccurate details. To correct any of these errors, will require a secretarial service fee to be paid to us before the change is made to Companies House.
5. Mailing Processes
5.1 Opening of Mail. We will not normally open client’s mail unless requested to do so. However, we reserve the right to open and inspect any mail received here if we deem it necessary, for example (but not limited to) suspicion of prohibited items, to identify who the item belongs to, if our address is being used without our permission, an item arrives damaged and need repacking or our address being used in contravention of our T&Cs. We also reserve the right to return, report to the authorities, or dispose of the mail without compensation to the intended receiver.
5.2 Changing of mail forwarding address. It is your responsibility to ensure your mailing address is complete and correct. You can login to your account at any time to view and/or edit your mailing address. We are not liable for forwarding mail of any kind to an address provided by you that has been entered incorrectly. We will require a new Proof of Address for any updated mailing address. Failure to keep all contact information up to date, including mailing address, email address and telephone numbers, may result in the suspension of your service.
5.3 Forwarded mail returned. When forwarded mail is returned to us, for example (but not limited to no) collection from local post office, refused by addressee or customs declaration, we will notify you and ask for alternative forwarding option. If response is not received within 7 days from our notification email, your account will be placed on “Hold Address” and mail, where possible, will be returned to sender. Non-returnable letters will be securely destroyed, and parcels will be disposed of.
5.4 When a “We missed you card” is received, mail cannot be collected by us from the local Post Office (as per Royal Mail restrictions). On client request, we will scan and email the card. It is up to you to contact the Post Office to receive the mail.
5.5 Signed for mail. All our offices are available for signed for mail and parcels. For clients at Hatton Garden, mail collection is at our Bell Yard office.
5.6 Mail containing biohazardous items, sharp needles, bodily fluids, covid tests or any other substances that may be deemed hazardous, will be disposed of immediately. Repeat offences may cause a suspension of the account.
5.6.1 Mail items containing perishables such as food and drink items, should be collected on the same day of delivery to our offices. If they have not been collected, these will be disposed of immediately.
5.7 We only accept “Original Requests”, for documents which might lose quality and/or authenticity in the scanning process. These include (but not limited to) certificates, signed documents, perforated letters, and concealed pin numbers and other hidden-reveal mailing items.
5.7.1 When unscannable items are received, they will be automatically forwarded, for example (but not limited to) bank cards, lottery/raffle tickets, photos, payslips, postcards, occasion cards, magazines, pressure sealed mail (fold & tear mail), and any items not in A4 page size format.
5.8 Your mailing preferences may be changed to posting should your account be deemed more beneficial to this service. You will be notified of this change within 2 weeks of the change.
5.9 Unidentified mail. If we receive mail that we deem to be unidentifiable, we will always endeavour to find the correct account associated with the mail. However, when received with no company name or multiple companies’ names for example (but not limited to), if possible, letters will be returned to sender, without notification, to prevent any potential breaches of GDPR. Non-returnable mail and parcels will be kept for 7 days, and if still unidentified, this will be securely destroyed and/or disposed of.
6. How Our Services May Not Be Used
6.1 Immoral or Illegal Use. Our services may not be used for any inappropriate, illegal, unethical, or immoral purposes (including cold calling or spam return labels). If we suspect this is happening, your account will be suspended pending further investigation or terminated.
6.2 Our addresses may not be amended in any way. This includes the addition of additional suites, office numbers, units, or any other alteration to make the address be unique.
6.3 Personal Mail. Our address may not be used for any personal mail of any sort.
6.4 DVLA. Our address may not be used with the DVLA. DVLA do not allow for Virtual Address providers to be used in registering vehicles. Vehicle related mail, for example (but not limited to) vehicle registration, driving licence, parking tickets, speeding tickets, debt collectors/enforcement agents on behalf of unpaid fines, etc, will be returned to sender without notification.
6.5 Vehicle Penalties. Our address may not be used for receiving penalties or fines relating to vehicles, including (but not limited to) speeding fines, penalty charge notices and parking charge notices. This kind of mail will be returned to sender without notification
6.6 Physical Address. You may not imply, in any way, that you have a physical presence at our address. For example, displaying our address as your correspondence address online without having the Virtual Business Address service. Our images may not be used and or rebranded as your own.
6.6.1 Our address may not be used for VAT registration as you must use your physical trading address.
6.6.2 We reserve the right to advise any visitors to our office(s) that you have a virtual business address only.
6.7 Google. “Google My Business” does not allow the addresses of mail receiving/virtual address agencies to be used as a business address. Mail received for this will be returned to sender without notification.
6.8 Business Categories. We reserve the right to disallow categories of business as we see fit.
6.9 If any of your services have been placed on hold, we reserve the right to suspend all services until the situation has been resolved to our satisfaction.
6.9.1 Should we suspect any of the above to have been used, we reserve the right to suspend and/or cancel your account with immediate effect. Any refunds will not be applicable.
6.9.2 Visits by enforcement agents or any other entity for a claim on your company will result in the automatic cancellation of your account. Any refunds will not be applicable.
7. Meeting Rooms
7.1 You can book meeting spaces at any of our locations, during the opening hours as set by the Owner.
7.2 Payment must be made in full to book a meeting space, and must be made via our online booking system or over the phone after making the reservation through the app.
7.2.1 Only once the payment has been taken is the booking confirmed as going through for acceptance.
7.3 Printing and telephone services will not be made available to the Hirer under any condition unless pertaining to the health and safety of any/all attendees at the location of the hired space.
74 If any damage is found to be caused by the Hirer and/or any of the Hirer’s attendees, a charge of the cost of item, cost of repair plus a 20% fee will be charged to the Hirer, with an immediate suspension of the Hirer’s account until said fees are paid in full.
7.5 On the occasion that the Hirer arrives earlier than the recommended time or leaves the Meeting Room later than the time paid for, they will be subjected to the overrun fees as stated in the Booking Confirmation Email.
7.6 If any item as provided by the Owner, is at any stage during the hire appears to be faulty and/or not in relative working order, said item must be reported by the Hirer immediately to a member of staff on site.
7.7 You shall procure that no person: (a) fixes anything to the Rooms or Common Parts of the premises without the prior written consent of the Owner. (b) marks, soils, or damages the structure or contents of the Rooms or any part of the premises; (c) paints or constructs any object or structure inside the Rooms or any other part of the premises; (d) leaves anything in, or in any way obstructs, any stairwells or emergency exits or obstructs any notices of any emergency exits in the premises; (e) fails to comply with any of the safety procedures which have been notified to the Hirer by the Owner; (f) causes a nuisance to the other users of the premises;
7.8 The Owner and its servants or agents retain the right at all times during the Hire Period to enter the Rooms.
7.9 The Owner may for any reasonable cause refuse entry to the premises and procure the removal from the premises of any person or thing.
7.10 The Hirer agrees that at the end of the Hire Period it will advise the Owner of any damage caused to the Rooms and/or furniture and ensure that the Rooms/Kitchen Facilities are left in a tidy state.
7.11 The Hirer agrees that should it fail to remove any such items or equipment from the premises from the end of the Hire Period, the Owner shall be entitled to deal with such items or equipment as we, in our sole discretion, thinks fit.
7.12 Bookings are non-refundable. Bookings cannot be moved to a different location, nor can they be moved to a different time for any reason.
7.13 The Owner gives no warranty other than expressly agreed in writing by both parties that the Rooms are legally or physically fit for any specific purpose.
7.14 The Owner agrees that it shall not use or cause to be used any copyright or other intellectual property rights of the Hirer or any other third party without having obtained prior written consent from the relevant party.
7.15 The Owner shall have the right to terminate the Hire Agreement immediately without affecting its accrued rights by giving notice to the Hirer if: The Owner believes that: (a) the Hirer intends to use the Rooms for any purpose other than a business meeting; or (b) the meeting may lead to a breach of the peace or acts of violence may occur or damage may be occasioned to the Rooms or any other part of the premises or its contents.
7.16 The Hirer shall have no claim against the Owner for any loss or damage or liability incurred by the Hirer in consequence of the termination.
7.17 The owner may at any time with undue notice, close the premises for any purpose, no compensation or refund shall be made unless for the order of a Meeting Room.
7.18 Neither party shall be liable for delay in performing or failure to perform its obligations under the Hire Agreement if that delay or failure arises from or is attributable to acts, events, omissions or accidents beyond its reasonable control (a Force Majeure Event) including (but not limited to) any of the following: (a) Acts of God, including (but not limited to) fire, flood, earthquake, windstorm or other natural disaster; extreme adverse weather conditions; (b) explosion or accidental damage; collapse of building structures, failure of machinery, computers or vehicles; (c) war, armed conflict, imposition of sanctions, embargo, breaking off of diplomatic relations or similar actions; terrorist attack, civil war, civil commotion or riots; pandemic; declaration of a state of emergency; nuclear, chemical or biological contamination or sonic boom or the threat of or preparation for any such events or acts; or (d) voluntary or mandatory compliance with any law (including any change in the law or interpretation of the law); non-performance by suppliers or subcontractors; and interruption or failure of a utility service, including (but not limited to) electric power, gas or water.
7.19 If a meeting is prevented from taking place by reason of a Force Majeure Event, either party may terminate the Hire Agreement on giving notice to the other party in writing.
7.20 Any notice required or permitted to be given by either party to the other under the Hire Agreement shall be in writing and sent by email communication.
7.21 Liability & Indemnity. The Hirer shall indemnify and keep indemnified the Owner against any loss, damage, liability, expense, or costs incurred by the Owner as a result of any claim, demand or proceedings threatened or instituted against the Owner arising out of the negligence of the Hirer or its servants or agents during the use of the Rooms for the Function or any breach of the Hire Agreement and/or these Conditions.
7.22 The Owner warrants to the Hirer that the hire of the Rooms and the provision of the Services will be provided with reasonable care and skill.
7.23 Except in respect of death or personal injury caused by the Owner’s negligence, the Owner shall not be liable to the Hirer by reason of any representation (unless fraudulent), or any implied warranty, condition or other term, or any duty of common law, or under the express terms of the Hire Agreement and/or the Conditions for any loss of profit or any indirect, special or consequential loss, damage, costs, expenses or other claims (whether caused by the negligence of the Owner, its servants or agents or otherwise) which arise out of or in connection with the hire of the Rooms or their use by the Hirer or the provision of the Services and entire liability of the Owner under or in connection with the Hire Agreement and/or these Conditions shall not exceed the amount of the Hire Charge.
8. Payments, Refunds, & Renewals
8.1 All monies paid will be subject to the refund policy.
8.2 Payments can be made by debit or credit card using our online payment service.
8.2.1 All payments must be paid in GBP. Any fees incurred when taking/refunding payments is liable to the customer for payment.
8.2.2 Customer accounts will not be advanced until the order is paid in full.
8.2.3 A late fee of £10 +VAT will be applicable for any late repayments of services.
8.2.4 If we suspect a new account has been created to bypass any fees or obtain any discounts, including but limited to offers for new clients, the account will be suspended until the full payment is received. A refund will not be available.
8.2.5 If any attempts to bypass our T&Cs surrounding High-Risk Territories, a refund will not be applicable.
8.2.6 In the case of any duplicate payments, this will be allocated towards your services unless a refunded is requested with 14 days. An admin fee will be applicable.
8.3 No refunds for any reason will be considered for any paid periods unless requested within 14 days from date of order. Refunds, when applicable, will be processed within 30 days and can only be refunded back to the original payment method. All Refunds will be subject to a £10.00 or 10% admin fee, whichever is greater. Refunds must be requested via email to info@qpas.co.uk to be considered.
8.3.1 No refunds are available if the company was successfully incorporated by us, our address has been used anywhere online, mail has been processed for the company, for meeting rooms.
8.3.2 In the absence of a missed promotion/discount/offer, no refunds will be given retroactively.
8.3.3 Any unclaimed Postal Deposit will not be refundable after 3 months from the service expiration date.
8.3.4 A partial refund will not be applicable for services not used.
8.4 Transferring of services. Our services are sold per company. Service can be cancelled by account holder at any point, however any remaining service for that company cannot be transferred to a new company.
8.5 Renewals. A renewal notice will be sent out via email 30 days prior and at regular intervals before the date of renewal. If we do not receive confirmation of your payment to renew by the renewal date the service will stop without further notice. Mail will be returned to sender immediately and calls will not be answered without notification, whilst parcels received will be disposed of.
8.6 Any renewals made after the cancellation date, but within the first six months of this, will retain its original renewal date. If the address has been used beyond the six months period, the renewal will also retain its original renewal date. If not, the date of the new payment will be used as the new renewal date.
8.6.1 Any renewals made after the first six months will require your KYC Documents to be resubmitted before your account with us is active again.
8.6.2 We reserve the right to refuse a renewal of any service for any reason.
8.7 Payments that have been disputed at your bank will result in the immediate suspension of your account. To reactivate your services, you will either need to cancel the charge back, or repay the fee needed for the service in addition to a £20 fee.
8.7.1 If multiple separate transactions have been disputed with your bank, and you wish to continue your services with us, you will need to pay the additional fees per transaction disputed.
9. Proof of ID & Address
9.1 To comply with Anti-Money Laundering (AML) regulations and ‘Know Your Customer’ (KYC) requirements we must obtain proof of identification and proof of residential address documents for all account holders and every listed Officer on Companies House, who use our address and phone services.
9.1.1 In accordance with our Privacy Policy, we may engage the services of a third-party provider to perform Know Your Customer (KYC) checks on our customers. By using our services, you hereby consent to the verification of your KYC information by the designated third-party provider.
9.1.2 Where we are required under anti-money laundering regulations to carry out identity checks (this will principally occur where private customers are seeking to incorporate companies using our services), we will pass your personal data to our third-party contractor, or such other provider as shall replace it for this purpose (“our provider”). Our provider will also collect personal data from you directly.
9.1.3 Under data protection legislation, we and our provider are permitted (subject to the rest of this section) to carry out such decision making because it is being done for a reason required by law (anti-money laundering checks) and is a reasonable, appropriate and proportionate way to achieve this requirement.
9.1.4 We or our provider will notify you in writing where a decision has been taken based solely on automated processing as soon as practicable after the decision has been taken.
9.2 Proof of ID accepted. Only Government issued valid photo identification will be accepted.
9.3 Proof of Address accepted. We require proof of personal residential address which must be dated within the last 3 months and must include the Account Holder’s full name (abbreviations not accepted) and full address. Documents accepted: telephone bill, mobile bill, utility bill, mortgage statement, council tax bill, bank statement or credit card statement. If a client’s address has changed, it is the client’s responsibility to update their account with their new proof of address.
9.3.1 We do not accept proof of address for corporate/business entities.
9.3.2 Proof of Addresses must be written in the Latin Alphabet. If a translation is required, you will need to do this with either a notary or a solicitor and must provide their full contact details for verification.
9.3.3 Additional information may be required if your account is considered to be high-risk (at our discretion).
9.4 Proof of ID and Address must be received within 7 days from date of order. Failure to do so will cause your account to be suspended. All mail received without ID documents being accepted and verified, will be returned to sender and parcels will be destroyed, without notification.
9.4.1 Services will not be activated until the correct ID documents have successfully been approved.
9.5 In the case of failed communication for any reasons relating to your account, we reserve the right to pull data from documents submitted to us for continued contact.
10. Cancellation of Service
10.1 Cancellation by you. If you are not completely satisfied with our services for any reason, you can cancel this agreement at any time. For any applicable refunds, please refer to Section 12 above.
10.2 Cancellation by us. We reserve the right to suspend and/or cancel any service with immediate effect for any reason, including (but not limited to): non-payment, suspected use of our address for immoral or illegal activity, association to high-risk territories, use of our address to register a vehicle with DVLA, using our address for personal mail, inappropriate conduct, or anything we consider a misuse of our service.
10.3 Consequence of cancellation by us. Whereby services are suspended and/or cancelled by us before the end of an agreed term for any reason, we shall have no obligation to refund you for services already paid for, other services or any other loss or expense incurred.
10.4 Appropriate conduct. When you contact us, you are required to always conduct yourself courteously and appropriately and to comply with our procedures and/or requests with regard to conduct and respect for other clients, our property, our employees and their health and safety.
10.5 Inappropriate conduct. Conduct that we reasonably consider inappropriate or unacceptable, whether in person or on the telephone, includes (but not limited to) creating an inappropriate level of noise and/or any behaviour which other clients or members of staff may find intimidating, harmful, disruptive, or offensive in any way. We reserve the right to suspend and/or cancel any service with immediate effect due to anything we consider inappropriate conduct.
10.6 Bailiffs and Debt Collectors. We reserve the right to cancel the service you have with us if a bailiff or debt collector visits our premises. We further reserve the right to pass on your details to a bailiff or debt collector should this occur.
10.7 Disputed address on Companies House. It is client’s legal responsibility to update Companies House with the right address. Once the service is cancelled/expired and our address is still in use on Companies House, we will take actions to remove the address as per Companies House procedures. Clients are notified where possible.
10.8 All complaints must be handled via email. To send a complaint about our services, please email info@qpas.co.uk. Any complaints not sent via email will not be considered.
11. Compensation, Indemnity & Limitations of Liability
11.1 Compensation. Due to the type of services, we provide, any compensation claim shall be limited in total to 1 month's service fee. We cannot accept any compensation claim that is the result of consequential loss to your business.
11.2 Indemnity. By accepting these terms, you fully agree to indemnify us from any such claim. You also fully agree to indemnify us from any claim arising from whatever reason, from a third party, and that any such claims will be handled solely and completely between yourself and the third party. If the third party fails to deliver on a service, we will not be liable, nor applicable to any form of refunds or compensation claims related to the service.
11.3 Limitations of Liability. We will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for, any loss of profits, sales, business, or revenue, loss or corruption of data, information or software, loss of business opportunity, loss of anticipated saving, loss of goodwill or any indirect or consequential loss.
12. Other Terms
12.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms and Conditions.
12.2 You may only transfer your rights or your obligations under these Terms and Conditions to another person if we agree in writing.
12.3 The Contract is between you and us. No other person shall have any rights to enforce any of its terms under the Contracts (Rights of Third Parties Act) 1999.
12.4 Each of the paragraphs of these Terms and Conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
12.5 If we fail to insist that you perform any of your obligations under these Terms and Conditions, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
12.6 We shall use all reasonable endeavours to treat your confidential information as confidential.
12.7 Nothing in these Terms and Conditions shall be deemed to establish any partnership or agency relationship between the parties.
12.8 The headings of these Terms shall not affect interpretation.
12.9 The Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
12.10 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with a Contract or its subject matter or formation (including noncontractual disputes or claims).
12.11 Change of address. We reserve the right with 14 days written notice to change, amend or close any location (office or address). An alternative address will be offered. Should you choose not to use the newly offered or amended address you will not be entitled to a full or partial refund.
12.12 Notice of Disclosure. All mail items received, and business information acquired is treated as commercially confidential and will not be disclosed to anyone outside our company or partner companies we use in the provision of your service. We reserve the right, however, to provide information to the police or other investigative bodies where it is our belief that our services are being or have been used for criminal or fraudulent purposes.
13. Intellectual Property
13.1 The copyright on this website belongs to QPA Virtual Assistants Ltd. All other intellectual property rights are reserved. All contents of this website are the copyrighted property of QPA Virtual Assistants Ltd and are protected by English and international copyright laws. You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of QPA Virtual Assistants Ltd without our prior express written consent.
13.2 All copyright, trademarks and all other intellectual property rights on our website and its content (including without limitation the website design, structure, layout, text, graphics and all software and source codes connected with the website) are owned by or licensed to QPA Virtual Assistants Ltd or otherwise used by QPA Virtual Assistants Ltd as permitted by law.
13.3 All content on all websites owned by QPA Virtual Assistants Ltd is copyrighted and remains the property of QPA Virtual Assistants Ltd. No part of any of our websites, including images, text, source code, logos or other trademarked material may not be reproduced without written permission. Reproduction of any content taken from any of our websites shall be punishable under UK copyright law.
Last Updated: 29th August 2024