Frequently Asked Questions

Quality Products and Solutions sells products relating to healthcare, including medical devices, consumables, automated and semi-automated defibrillators (AED) and their accessories. We have access to a vast catalogue of products and if you are looking for something that is not listed on our website, please get in touch and we may well be able to find it for you

Our aim at Quality and Products and Solutions is to supply just that – quality products and solutions. We accept that there are some inferior products on the market but we cannot justify selling these if we do not believe that they are fully fit for their purpose. 

For example, not all defibrillators are the same. They all deliver a shock if required but with some, that is where the similarity ends. Some will be more expensive than others, but in their expected 7 to 10 year life they have varied ongoing cost of ownership. Some defibrillators are fully automatic meaning that in a rescue situation valuable time is saved compared to manual or semi-automatic devices. Some defibrillators have technology that analyes the heart rhythm and delivers a shock quicker, reducing the pre shock pause time and improving the chance of successful defibrillatiion. Some defibrillators have real CPR help, and advise you on the quality of your chest compressions. While higher quality products do tend to cost more, can you put a price on savings a life?

We have spoken to all the major manufacturers who supply us and have taken time to ensure that we only sell quality products. The time we have spent, and continue to spend, on your behalf means that you do not have to. You can buy from us safe in the knowledge that you are getting the best products around. 

We also offer additional services that some other online retailers do not. We have trained staff working for us, who include clinicians, who understand all the products we sell and will be able to give you the information you need. We may also be able to offer you a demonstration of some products if you think this would be of help to you. And when it comes to buying consumables and accessories, we are able to supply them for products you purchase from us

Regardless of value, and when using our standard delivery service, all orders are delivered free to UK addresses. If you need your order before this then we have a range of options to suit your needs, including next day delivery where available

This very much depends on the delivery method you choose. If you select our standard delivery option, that is free to all customers, then orders will usually be received within 5 to 7 working days. When you proceed through our online checkout, you will be given alternative delivery options to meet your needs

Yes. We accept payment by all card methods with the exception of American Express. Our website is fully compliant with industry standard payment security requirements and all card orders are encrypted and processed securely. This stops anyone else being able to read them

Yes. Please make cheques payable to Quality Products and Solutions Ltd and write your name, address, and order details on the reverse of the cheque. Cheques should be sent to Quality Products and Solutions Ltd, 4a Christchurch House, Beaufort Court, Sir Thomas Longley Road, Rochester, Kent, ME2 4FX. PLEASE DO NOT SEND CASH THROUGH THE POST. 

Once we receive your payment we will advise you by e-mail and confirm expected delivery times. We will only dispatch goods to you when your payment has cleared

All prices on this website are up to date and correct. Inevitably, prices and availability may change over time.

All information that you supply to us is used only to enable us to process your order more efficiently. We may also notify you of new products or services over time and provide reminders when you may need new batteries or AED electrodes, for example. Under no circumstances will your information be passed to a third party unless you have given us your permission to do this

Please feel free to contact us if you have any more questions that have not been answered above